FAQs & Policies

FAQs & Policies

Hours of Operation
Open: Business Days, Monday-Friday 8:30am - 6pm
Local Pick Up Hourse: Monday-Friday 8:30am - 8pm. Saturday from 10am - 2pm. (EST)
Closed: Sunday’s & Major Holidays

Double Check Your Order For Accuracy before you checkout.
We are not responsible for updating incorrect addresses or any products changes and or corrections. We can not apply any discounts or add-on's after your order has been placed. We do not cancel/refund orders after they are placed, in transit, or after delivered.

Processing & Fulfillment
Orders are processed typically within 1-3 business days. That means that your order will not be picked up by courier to start its way to you until 1-3 business days after you’ve placed your order. Orders placed on Friday after 11:00AM PST, Saturday, and Sunday will be processed the following business day. Our shipping department is closed on weekends and major holidays. Orders placed on weekends/holidays will be processed the next business day. We guarantee orders to be processed within 5 business days. An order confirmation will be sent via email/text once your order has been processed and is out for delivery. If you have not received an email/text- check your spam folder as well as verify your email & cell are correct on your profile.
Please be advised that shipping is out of our control once we have created the shipping label and turned in your order into the USPS. Due to COVID shipping days may be longer than expected. Our team ships your items to the address provided. It is your full responsibility to assure you provided that correct information. If you did not receive an email with your shipping confirmation, please check your spam folder. Dallas Lashes is not responsible for any lost or stolen orders.

We do ship internationally. If you are having issues selecting a shipping method for an international order you may contact us at dallaslashes@icloud.com and we may be able to assist you with an international shipment quote.
International orders may be subject to local import duties and taxes (VAT). You are responsible for checking with the shipping destination country as to their regulations regarding duties & taxes, paying any import duties, and taxes or other fees that may be applied.
Dallas Lashes cannot offer any specific advice regarding any customs-related fees that you may incur. For specific information, please consult with your local government import office.
Dallas Lashes ships to:
Australia
Belgium
Brazil
Canada
Czech
Dubai
France
Germany
Greece
Indonesia
Mexico
Netherlands
Slovenia
Switzerland
United Kingdom

See Tracking Info below.

Tracking Info
A tracking number will be issued via email/text upon fulfillment of your order, meaning that USPS is in possession of your package. Once your order has left our facility, we are not responsible for any misplaced, lost, or stolen packages. The customer is responsible for all costs related to incorrectly addressed orders (meaning if a package is returned to us due to an incorrect address or multiple delivery attempts). If your package states delivered, but you don't have it call Carrier USPS, speak to a live representative & open a case to open an investigation to locate your package. Please note that some orders may be shipped in multiple boxes.
If you need further assistance you can email us at: dallaslashes@icloud.com

Product Damaged in Shipment or Defective
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate and correct the issue. 
If you believe the item you received is unusable due to damage during shipment or is defective, please contact within 48 hours of delivery to initiate a return (if applicable). Which means you have 2 days after receiving your item to request a return. To be eligible for a return, item(s) must be in the same condition that you received it, unopened or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate a return Email: dallaslashes@icloud.com
The following information must be include:
- Your name
- Email
- Contact number
- Order number
- Details of what the damage or defect is
- Include Supporting photos and/or video
Please note that we are not responsible for trays that are cracked during shipment. Lashes are typically not affected by a cracked tray. In the event that you have received the wrong order or are missing an item please contact us via emaildallaslashes@icloud.com immediately to assist you.
Please allow up to 3-5 business days for a response.

Returns
To start a return, you can contact us at dallaslashes@icloud.com If your return is accepted, you will return package to the address it originally shipped from. Items sent back to us without first requesting a return will not be accepted. On sale items are final sale. Any returns will be customers responsibility to take care of shipping costs. You can always contact us for any return question at dallaslashes@icloud.com

Exchanges 
To ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, excluding the shipping rate. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Lost or Stolen items (marked as delivered)
To prevent lost or stolen items we do provide “usps signature confirmation” as a shipping method to ensure that you receive your package. An adult signature will be required upon delivery.
We are not responsible for lost or stolen items. Once items are shipped, we are not liable for your package. Please contact your local USPS with your given tracking number if there is a problem with your delivery.